By purchasing products from labelswap, you agree to be bound by the Terms outlined below. You acknowledge that you have read and understand all of these Terms, and that you are authorized to enter into a contract (age appropriate and have the authority). We reserve the right to modify or amend any terms of service at any time and we have the discretion to notify you (but are not required) of any changes in our terms of service, return policy, or otherwise. You are responsible for paying any and all fees, charges, and taxes, associated with any of our Services. By purchasing with labelswap, you agree to register with us and provide us with certain information which we will hold and use for our general course of business but will not sell or provide to anyone else. You agree to maintain the accuracy of this information and registration and are responsible for account access and agree to hold labelswap harmless for any issues associated with inaccurate information.
Labelswap and its employees attempt to describe items as accurately as possible; however, we do not warrant that product descriptions, photo quality, color accuracy, or other content of any item is accurate, complete, or without error. If a received product is not as described, the only remedy a Customer has is to return the item as outlined below.
Except as otherwise stated, customers will have 14 days (from receipt or order) to decide if items will be returned. Returned items will be credited back in the full amount to one of two payment methods, either in the form of a store credit or in your original form of payment. IF you decide to receive your return refund on your original form of payment, the return shipping fee will be deducted from the refund amount. If you decide to receive your return refund on store credit, labelswap will either a) provide you with a prepaid return label or b) cover the shipping cost to return. Labelswap will cover return shipping costs one time per calendar month only; additional return costs will be the responsibility of the Customer. Items originally purchased using labelswap credit will always be refunded back to labelswap credit. The original shipping charges will not be refunded or credited during a return. Labelswap will only accept returns if they are conducted in a timely manner, have the original tags attached to the item via the original hang tag, and are in the same condition as they were when shipped out. If you do not meet these requirements, your returned items will be forfeited and you will not receive a monetary refund or credit. Handbags, jewelry, accessories and discounted items are not eligible for return. Labelswap does guarantee the authenticity of designer handbags through Entrupy so if you have specific questions about this process or a specific item, we urge you to contact us at firstname.lastname@example.org prior to purchasing an item.
At the end of the day, labelswap wants every customer to be completely satisfied with our service and the convenience of our service. If you are not completely satisfied, please contact our Customer Service email at email@example.com so that we can work to resolve any issues.