Online Return Policy

Unless otherwise stated, customers have 14 days (from purchase date) to decide if they want to return an item. Items must be returned back to labelswap within 7 days of initiating the return. 

Refunds will be credited back in the form of store credit or in your original form of payment.  If you decide to receive your refund on your original form of payment, the return shipping fee will be deducted from the refund amount. If you decide to receive your refund via store credit, labelswap will either provide you with a prepaid return label or cover the shipping cost to return.  

Labelswap will cover return shipping costs one time per calendar month only; additional return costs will be the responsibility of the customer.  Items originally purchased using store credit will always be refunded back in the form of store credit. Items being returned must have the original tags attached to the item and be in the same condition as they were when the items were shipped out.  Items that do not meet these requirements cannot be returned.  Handbags, jewelry, accessories and discounted items are considered final sale and are not eligible for returns.

In-Store Return Policy

Unless otherwise stated, customers have 7 days (from purchase date) to decide if they want to return an item. Refunds will be credited back in the form of store credit or in your original form of payment. Items originally purchased using store credit will always be refunded back in the form of store credit. Items being returned must have the original tags attached to the item and be in the same condition as they were when the items were originally purchased.  Items that do not meet these requirements cannot be returned.  Handbags jewelry, accessories and discounted items are considered final sale and are not eligible for returns.  

Condition

We want our customers to be able to shop online at labelswap.com with complete confidence. For this reason, we only accept the highest quality items from our sellers. Our trained buyers review any intakes to make sure that there’s no excessive wear, extreme discoloration or missing hardware. 

Labelswap and lableswap’s employees provide every attempt to describe items as accurately as possible; however, we do not warrant that product descriptions, photo quality, color accuracy, or other content of any item is accurate, complete, or without error.  If a received product is not as described, the only remedy a customer has is to return the item.  Please understand that due to the nature of the buying process, items may be slightly different than they appear online and sizes may vary, although we only accept items with sizing information on the tag.

Authenticity

All items are thoroughly inspected by our buyers and luxury handbags are guaranteed authentic through Entrupy. Entrupy is 99.1% accurate and if you purchase an Entrupy Certified item from us that turns out to be counterfeit, we will refund you the full cost of the item. If you have specific questions about this process or a specific item, we urge you to contact us at tampa@labelswap.com prior to purchasing an item. Learn more about our process here.