When will my order be processed?

Items will be packaged the next business day from the order, and same business day for the expedited delivery option. You will look fabulous in no time!

Do you charge sales tax on orders?

Yes.

Do you offer free shipping?

Customer orders over $49 will receive free shipping.

Can I cancel my order?

Labelswap is not able to cancel an order once it has been received.

Authenticity

All items are thoroughly inspected by our buyers and luxury handbags are guaranteed authentic through Entrupy. Entrupy is 99.1% accurate and if you purchase an Entrupy Certified item from us that turns out to be counterfeit, we will refund you the full cost of the item. If you have specific questions about this process or a specific item, we urge you to contact us at tampa@labelswap.com prior to purchasing an item. Learn more about our process here. 

Condition

We want our customers to be able to shop online at labelswap.com with complete confidence. For this reason, we only accept the highest quality items from our sellers. Our trained buyers review any intakes to make sure that there’s no excessive wear, extreme discoloration or missing hardware. 

Labelswap and lableswap’s employees provide every attempt to describe items as accurately as possible; however, we do not warrant that product descriptions, photo quality, color accuracy, or other content of any item is accurate, complete, or without error.  If a received product is not as described, the only remedy a customer has is to return the item.  Please understand that due to the nature of the buying process, items may be slightly different than they appear online and sizes may vary, although we only accept items with sizing information on the tag.

 What if my order isn’t received or says it was delivered, but I didn’t get it?

Labelswap currently uses the US Postal Service to ship orders. Sometimes, orders are delivered to the wrong address, or even not delivered at all. We suggest a few things:

  • Confirm your address prior to submitting you order
  • Check with your friends, neighbors, front desk, property manager, maintenance, or spouse first to see if the item is around.
  • Confirm the order specifics with the delivery provider to see if the package may have been held, lost, etc.

If you still have not received your order after 2 weeks of the date or order, please contact our customer service team at tampa@labelswap.com