General FAQ's

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How do I know if the item is authentic?

All items are thoroughly inspected by our buyers and luxury handbags are guaranteed authentic through Entrupy. Entrupy is 99.1% accurate and if you purchase an Entrupy Certified item from us that turns out to be counterfeit, we will refund you the full cost of the item. If you have specific questions about this process or a specific item, we urge you to contact us at tampa@labelswap.com prior to purchasing an item. Learn more about our process here. 

 

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What is the return policy?

Unless otherwise stated, customers have 7 days (from purchase date) to decide if they want to return an item. 

Refunds will be credited back in the form of store credit. Items being returned must have the original tags attached to the item and be in the same condition as they were when the items were originally purchased. Items that do not meet these requirements cannot be returned. 

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Handbags, jewelry, accessories, shoes and discounted items (including all items with a dot on the tag) are considered final sale and are not eligible for returns. 

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How do I sell to labelswap?

All of our selling information is listed here.