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FAQ's

Selling to us...

My first time selling what can I expect?

Check our selling guide here. Bring in up to 30 items to the store and you will be asked to set up an account

with us. You can leave the hangers and containers at home. Make sure items are laundered, folded and everything is complete and without stains. Once your items are left with us to review, you can expect the process to take 24 to 48 hours. You will receive a text from the store when you buy is completed and you will have the option to return to the store, accept your offer remotely for store credit, or donate the remaining items if you choose.

How many items can I bring in to sell?

We currently allow up to 30 clothing items and unlimited accessories like purses, jewelry and hats.

 

What sizes of men's and women's items do you accept?

We are looking for ladies clothing size 00 to 16, ladies shoe size from 5.5 to 10.5, men’s clothing size small to XXL

or waste size 30-42 and men’s shoe size 8-12.

 

How do I get the most money for my items?

Check out our selling guide and most wanted list here.

 

Why did I get a low value offer or what are my items turned away?

Items are not purchased for a variety of reasons. It could be something obvious like a rip or stain or missing part, but it also could be dependent on inventory needs or constraints, the season, and current trends.

 

Buying from us...

What is labelswap? Is it a thrift store?

labelswap is Tampa’s largest fashion resale store with over 4,000 square feet of retail space and 10,000+

unique items for sale. At labelswap, customers sell their stylish apparel for cash or store credit. We resell these

brand name fashions at prices well below new. We offer consignment on luxury items  as well. We stock

hundreds of men’s and women’s items daily. Call us thrift, call us resale, we are labelswap.

What is your return policy?

Customers have 7 days (from purchase date) to decide if they want to return an item. Refunds will be credited back in the form of store credit. Items being returned must have the original tags attached to the item and must be accompanied by the original receipt. Items that do not meet these requirements cannot be returned. Handbags, jewelry, accessories, shoes and discounted items (discounted tags) are considered final sale and are not eligible for returns. During December, we extend our return policy to 30 days (with the same terms outlined above) allowing customers to give the gift of labelswap worry free.

Do you offer a rewards program?

Yes we do! Next time you are checking out in store, ask a cashier for a labelswap loyalty card.

 

What is a "level up" sale?

It is a special sale we offer periodically where over 75% of the store goes 50% to 95% off original price.

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I have a store credit with you, how long does it last?

Our software holds your store credit for 12 months from the date of credit. At the end of the 12th

month, it is automatically removed from your account.

Can I learn something interesting about label swap?

We have 42 parking spaces and process 60 buys every day. The store has 12,200 hangers although some

are not used. Our mascot Murphy is a real dog and he frequently attends our meetings; we hide the

plush Murphy weekly and whoever finds him gets a gift card. #FDLFBR is something we came up with to

remind customers you don’t need to go to the mall at full retail to have a great experience; the mural

was done by Sawyer Sadd from Chicago.

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